Case Management is a general term used to cover business functions involving a set of activities that start and finish over a period of time. Examples from the public sector include:
- Grant Applications
- License & Permit Applications and Management
- Regulatory Submissions
Case Management involves scheduling and tracking activities like meetings, approvals, reviews, emails, phone calls and such in order to resolve or otherwise close the ‘case’. Because Case Management is concerned about helping many people keep track of many actions, traditional Customer Relationship Management (CRM) tools are often used as the basis for Case Management software.
CORADIX can help you position this powerful platform into your business strategy. Our services include:
- Quick-start add-ins to quickly get high-end solutions into production
- Readiness Assessment
- Feasibility Study
- Business Case Development
- Business Process Transformation
- Migration Strategy
- Implementation Roadmap
- Planning and implementing end to end solutions.
CORADIX offers a full set of services supporting the Microsoft Dynamics CRM™ based Shared Case Management System (SCMS). We are a service delivery partner for Adxstudio, Microsoft`s 2014 CRM Partner of the Year, helping our clients expand the reach of their SCMS solution into public facing, self-service portals.
We have also teamed with VoxISM to create a set of Quick-start solutions for a set of key government processes. SCMS is not pre-configured out-of-the-box, but provides a highly structured environment to quickly implement a full-scale Case Management solution, with immediate integration into your Microsoft office environment, and with comprehensive reporting and workflow capabilities. The CORADIX/Vox ISM Quick-starts take you past the first step needed to turn this powerful tool into a made for Canada Government Case Management solution. For details, open the links below.