Core Competencies


Business Intelligence

CORADIX’ approach to Business Intelligence (BI) is to focus on how we can help you to “increase and maintain the relevancy of BI in your organization”.

There are many ways to achieve this goal, but there is fundamentally one outcome that really matters – the ability to create business value from information assets, and this business value must translate into profit or efficiency gains in order to remain relevant in the long term.

The approach to achieving these goals can be very tactical – like harvesting the low hanging fruit by mining easy to collect data and transforming it into valuable knowledge to make better decisions. Or, developing a complete Data Management Strategy that will allow for continually increasing the business value of an organizations information assets. This may include a Data Warehouse, BI tools, and processes that allow an organization to exploit leading edge ways of analyzing the past, and predicting future trends in order to make better business decisions.

The tactical and strategic approaches are not mutually exclusive, and in fact you should at doing both simultaneously.

We recommend that you begin the process with a clear assessment of the status quo by conducting a CORADIX BI site survey. Having a clear view of where you are in terms of organizational capacity and IM maturity are essential to know before attempting to build your BI roadmap.

There are many moving parts to a successful BI program, and many ways of generating the outputs that lead to creating real business value. CORADIX can help you understand the different parts of the process, and ensure that you create a dynamic environment that allows the BI infrastructure to stay in synch with the ever changing business environment. Selecting tools is the easy part! Creating an environment that allows you to exploit them is the real challenge.

CORADIX services include:

  • Business Analytics
  • BI Site Survey
  • BI Program Enablement, Development & Assessments i.e. Site Assessment, Strategies
  • BI Roadmaps
  • BI Governance – BI Center of Excellence/Competency (BICC)
  • Predictive Analytics & Data Mining Strategies
  • BI Best Practices and Training – TDWI & CBIP Certification
  • Data Management
  • Data Warehouse Design and Development
  • Data Management Enablement, Development & Assessments
  • Guide Master Data Management (MDM) Strategies
  • Data Quality, Meta Data, Architecture Strategies
  • Data Governance Development
  • Open Data Readiness Assessments
  • Big Data Platform Support, Development, Strategies
  • Best Practices Methodologies supported by DATA Management International (DAMA)

CORADIX has experience in the following technologies:
Application Platforms:

IBM CognosOracleBIRST
SAPTableauInformation Builders


InformaticaIBM Infosphere Datastage
Oracle PL/SQLIBM DataManager

Database Platforms:

MS SQL ServerNetezza


BI Site Survey

CORADIX’ Business Intelligence Practice has developed a comprehensive “Site Survey” to help our clients gain a better understanding of their organizations capacity and state of readiness to deliver BI solutions, from both a business and technology perspective.

Site Survey Objectives

  • Find the strengths/weaknesses of your BI Program
  • Improve/get started with your BI Program
  • Improve/develop a go-forward plan for your BI Program

CORADIX Methodology

  • Based upon The Data Warehouse Institute (TDWI) framework for BI Program Assessment
  • CORADIX’ customized application and expansion of the framework
  • Interviews and background reading
  • Summarize findings of the discovery process
  • Review by CORADIX/BI Advisory Board
  • Conclude with go-forward recommendations

Deliverable – CORADIX Report

  • Provides a baseline assessment of where your BI Program stands today
  • Identifies potential areas for improvement
  • Provides foundation upon which to develop your BI vision and action plan
  • Recommendations and next steps

BI Benchmark Framework

  1. Delivery
  2. Development
  3. Data
  4. Architecture
  5. Value
  6. Funding
  7. Sponsorship
  8. Scope
  9. Other Potential Criteria
    • Environmental Conditions
    • Continuous Process Improvement Philosophy
    • BI Trends
    • Business Transformation
    • Procurement Processes

Business Analytics

Starting with the right architecture and technology are essential, but businesses and governments need to understand how to use information to affect change. CORADIX guides our clients through the process of implementing Business Intelligence (BI) to change, mobilize, and grow their business through analytics.

An effective analytical culture starts with a clear understanding of the drivers of business value and the right metrics required to measure and understand those drivers. From there, we provide coaching for developing the right reporting and analytics to solve business problems. This is how our clients progress from a reporting environment to BI center of excellence. The CORADIX Business Intelligence Practice leverages the latest technologies and best practices and methodologies to help our clients deliver actionable insights everywhere they are required across the enterprise.

Big Data Analytics

Big Data in an encompassing term for all the data within an enterprise, whether it be structured or unstructured, come from your internal employees, such as your customer service department, or picked up from external sources such as audio, blogs, or emails, it keeps growing in size by the second. Especially now, with all the social media inputs, big data is a complicated mess of information that only becomes useful to an enterprise once it’s analyzed and relayed to the right people within the organization.

Our practice specializes in:

  • Federal Intelligence
  • Big Data Readiness Assessment
  • Predictive Analytics

For leading organizations the promise of data-driven decision support is being realized to the extent that advanced analytics is becoming the cornerstone to an IT-enabled competitive advantage. It is now estimated as many as 190,000 more workers with “deep analytical” skill and another 1.5 million more data-literate managers are required for leading organizations to remain competitive.

Past are the days where Data Warehousing (DW) and Business Intelligence (BI) were the focal point of many organizations. Instead, the modern analytic ecosystem not only includes DW and BI, but must embrace Data Mining, Statistics, Advanced Visualization, and Big Data.

The scope of the analytic ecosystem has evolved to include multiple technologies and data architectures to enable the capture, synthesis, storage, and consumption of the vast data sources and types that challenges organizations today. CORADIX’ expertise in Advanced Analytics leverages the latest technologies clients have adopted like SAS, IBM SPSS, SAP Business Objects and other complementary technologies.

Our services include:

  • Business Analytics
  • BI Program Enablement, Development & Assessments i.e. Site Assessment, Strategies
  • BI Roadmaps
  • BI Governance – BI Center of Excellence / Competency (BICC)
  • Predictive Analytics & Data Mining Strategies
  • BI Best Practices and Training – TDWI & CBIP Certification

Case Management is a general term used to cover business functions involving a set of activities that start and finish over a period of time. Examples from the public sector include:

  • Inspections
  • Grant Applications
  • Complaints
  • Investigations
  • License & Permit Applications and Management
  • Regulatory Submissions

Case Management involves scheduling and tracking activities like meetings, approvals, reviews, emails, phone calls and such in order to resolve or otherwise close the ‘case’. Because Case Management is concerned about helping many people keep track of many actions, traditional Customer Relationship Management (CRM) tools are often used as the basis for Case Management software.
CORADIX offers a full set of services supporting the Microsoft Dynamics CRM™ based Shared Case Management System (SCMS).
SCMS is a Government of Canada sanctioned software solution, easily procured through Public works and Government services Canada (PWGSC) with a Memo of Understanding (MOU).
It is not pre-configured out-of-the-box, but provides a highly structured environment to quickly implement a full-scale Case Management solution, with immediate integration into your Microsoft office environment, and with comprehensive reporting and workflow capabilities. CORADIX can help you position this powerful platform into your business strategy.
Our services include:

  • Quick-start add-ins to quickly get high-end solutions into production
  • Readiness Assessment
  • Feasibility Study
  • Business Case Development
  • Business Process Transformation
  • Migration Strategy
  • Implementation Roadmap
  • Planning and Implementing end to end solutions.

Why Use SCMS?

It is a low risk and predictable way to build a Case Management solution that will be easy to maintain, enhance and scale to your future requirements.

It will quickly help your organization manage correspondence, automate workflows, comply with document management and regulatory guidelines, provide routine and ad hoc reporting, and integrate with your existing applications, all within a familiar Microsoft Office environment.


CORADIX has been building Enterprise Content Management solutions for the Federal Government for over 12years. Our in-depth knowledge of Federal Government legislative requirements for recordkeeping, combined with our experience building Government business applications has empowered CORADIX to build Case Management solutions for organizations that are in the business of Grants and Contributions, Courts/Judicial Management, Compliance Management,

Investigations and Client Service

The CORADIX team has successfully implemented several Case Management solutions for the Canadian Federal Government. From this experience we have developed a framework to ensure a consistent roadmap for the delivery of future implementations.

Data Management (DM) is the set of business processes, disciplines and practices used to manage the information created from an organization’s data as an enterprise asset. DM functions ensure that high quality information is available, protected, controlled and effectively leveraged to meet the needs of organizational mission

CORADIX / DAMA Framework for Enterprise Data Management (EDM)

The Data Management Association – (DAMA-I) has for over 40 years been the authoritative voice of the Data Management community, and in recent years published the Data Management Body of Knowledge (DMBOK). It is made of these areas:



The DAMA-DMBOK – is a document distributed by DAMA International intended to be a definitive introduction to the Data Management Body of Knowledge. It contains information about best practices, methods and definitions to support the data management function. It has 10 Knowledge Areas:

  1. Data Governance…the exercise of authority, control and shared decision-making over the management of data assets.
  2. Data Architecture…the method of design and construction of an integrated data resource that is business-driven, based on real-world subjects as perceived by the organization, and implemented into appropriate operating environments. It consists of components that provide a consistent foundation across organizational boundaries to provide easily identifiable, readily available, high-quality data to support the current and future business information demand.
  3. Data Development…is the analysis, design, implementation, testing, deployment and maintenance of data.
  4. Data Operations…Providing operational support from data acquisition through to purging.
  5. Data Security Management…the process of ensuring that data is safe from unauthorized and inappropriate access or change. Includes focusing on data privacy, confidentiality, access, functional capabilities and use.
  6. Data Quality Management…the application of total quality management concepts and practices to improve data and information quality, including setting data quality policies and guidelines, data quality measurement, data quality analysis, data cleansing and correction, data quality process improvement and data quality education.
  7. Master-Data Management…Processes that control management of master-data values to enable consistent, shared, contextual use across systems, of the most accurate, timely and relevant version of the truth about essential business entities. (also referred to as Reference Data Management).
  8. Data Warehousing…the operational extract, cleansing, transformation and load processes, and associated control processes, that maintain the data contained within a Data Warehouse…./ Business Intelligence Management…The operational, administrative and control processes that provide access to BI data and support knowledge workers engaged in reporting, query and analysis.
  9. Document / Content Management…control over the capture, storage, access and use of data stored outside structured databases.
  10. Metadata Management…processes that create, control, integrate, access and analyze meta-data (data that defines and describes the characteristics of other data, used to improve both business and technical understanding of data)

Open Data

With Open Data initiatives in the Federal Government it has never been more important to look at your Data! Governance and stewardship are essential parts of the DM strategy. Without data stewardship and governance it is impossible to properly implement, manage and sustain the enterprise DM effort let alone provide Open Data!

For 19 years, CORADIX has been helping the Canadian Federal Government manage its documents and records. Our skilled professionals have led our clients through ad-hoc systems approaches, RDIMS implementations and reviews, Recordkeeping Directive compliance and now GCDocs readiness and implementation. Throughout the experience, we have participated with industry groups, software vendors and user forums to maintain a sound understanding of all aspects of Electronic Document and Records Management (EDRMS) and its role in supporting modern, public sector Information Management practices.
As the government moves forward, we help our clients keep pace by providing expert advice and experience resources in taxonomy management, automated classification practices, file plan development, IM communications and training and the integration of case based records and document management. We also understand that significant work remains to be done with physical records and digitization practices.
Today’s government organization simply does not have the resources needed to effectively manage the huge volume of information it processes. Old manual-based practices simply can’t keep up with the demand. At CORADIX, we have had an Enterprise Content Management (ECM) Practice for over 10 years to specifically address this issue. Our ECM team understands government IM processes and practices, knows which technologies work and which are still developing and can help successfully bring the right combination of technology and practice into your organization.
CORADIX’ Document and Records Management expertise and service offerings include:

  • Business Case Development
  • Architecture Reviews
  • RK Compliance Assessment and remediation
  • Full Life Cycle EDRMS implementations
  • Workshop Facilitation
  • Business Transformation and automation
  • Taxonomy development
  • File Classification Systems Design
  • IM Policy Development and Implementation
  • Case Management system integration

CORADIX works very closely with its technology partners while consistently maintaining our impartiality with regard to technology selection. We maintain membership in server vendor partner programs providing access to technical documentation and training so we can provide the best level of information available. We do not earn revenue through any license sales. Adherence to the fundamental principle of matching business drivers to technology choices has always been a cornerstone of the CORADIX value proposition to our clients.

Content to come

CORADIX has been offering a wide range of security services since 1995. At the outset we were a key player in the establishment of the Public Key Infrastructure (PKI) project for the Canadian Federal Government. Since then, CORADIX has provided its clients with a variety of security solutions from a tactical point of view – addressing specific security concerns, to dealing with the integration of security in information management systems.

Satisfying the voracious demand for information by users – while maintaining compliance with information access and privacy legislation requires a continuum of security policy development and consequently many implementation challenges. CORADIX can assist with many of the business transformation issues that are evolving in an information centric organization that is trying to maintain a practical security strategy.

CORADIX’ System Security expertise and service offerings include:

  • Security Policy Development
  • Security Architecture Design and Implementation
  • Risk Management
  • Security Architecture Assessment
  • MITS Compliance
  • Threat Risk Assessment
  • Business Continuity Planning
  • Vulnerability Assessment


To exceed the expectations of our clients and consultants.


Ottawa Office
222 Somerset Street W, Suite 500
Ottawa, Ontario
K2P 2G3
Tel: 613-234-0800
Fax: 613-234-0988


Toronto Office
609 Bloor St. West
Toronto, ON M6G 1K5
Tel: 647-560-4542